Our policy for handling returns depends on the product purchased. The list below indicates the policy for each product. If you have any further questions, please contact our customer service department.
IEG Sponsorship Report: Pro-rated refunds are available on the unused balance of your subscription.
IEG's Guide to Sponsorship and ROS Workbook: These products have a 30-day, full refund guarantee from date of purchase, providing it is in good condition. Returned item must be sent back via traceable mail (i.e., Fedex, UPS or Airborne).
IEG Legal Contracts and IEG Sponsorship Sourcebook: Because of the nature of these products, there are no refunds.
Conferences and Seminars Cancellations
Annual Conference Cancellation Policy:
Should you be unable to attend after your payment is received, a substitute participant may attend at no extra charge. Full refunds will be sent for written cancellations postmarked by March 5, 2010. Conference Workbook plus 50-percent refund will be sent for written cancellations postmarked between March 6 and March 12, 2010. There will be no refunds on registrations or cancellations made after March 12, 2010.
Webinar/Online Training Cancellation Policy:
Should you be unable to attend after your payment is received, a substitute participant may attend at no extra charge. Full refunds will be sent for written cancellations received by the end of business, one day before a live webinar. There will be no refunds for online training series and on registrations or cancellations made on the date of a live webinar or after.